FREQUENTLY ASKED QUESTIONS: SCHOOL BASED THERAPY
REQUIRED PAPERWORK
What does HHT require before ever seeing a child in our school system?
- A signed contract from the school system for therapy services must be on file.
- Please contact your child’s case manager or Special Ed coordinator for the school system to see if your school is contracted with HHT.
- One signed Helping Hands Therapy parent/guardian consent form per child OR one school parent consent form that Helping Hands Therapy has approved as meeting our needs for liability coverage. Some school systems require a parent consent signature each year before our therapists can begin seeing that child. If that is the case for your school system, please let us know.
CASELOAD MANAGEMENT AND NOTES/DOCUMENTATION
How can the school access reports and treatment notes?
Instructions for receiving reports and treatment notes will be provided with the contract. Special Ed coordinators will also have the option to access student information from HHT’s electronic medical records system to access student info themselves.
How can we be sure that our caseload information matches?
Caseload updates/summaries will be sent to Special Education Coordinators upon request.
How will the school be given the completed evaluations?
Evaluations will be sent directly to Special Ed Coordinators by HHT Caseload Coordinator.
INVOICE RELATED QUESTIONS
How are invoices handled?
Invoices are typically sent out the first week of the following month.
How is the rate calculated?
HHT has a standard rate based on caseload size and frequency, the number of schools, the distance between schools, and whether or not we will be providing case management or treatment only.
Discounts are available for multi-discipline contracts and multi-year contracts.
CONTRACT‐RELATED QUESTIONS:
Does our contract expire at the end of the current school year?
No. We spend a great deal of resources recruiting and training quality school therapists, ensuring that your needs are met from the first day back at school the following year. Because of this, all contract agreements are worded as ongoing (not just the year of initialization) until a written 60‐day cancellation notice is given by either party. We work hard to ensure that our therapists are assigned, trained and ready to go each year UNLESS the company has received timely notification of any changes.
Do we need to have a new contract for each school year?
No. we understand that some school systems require it for their records. If that is the case for you, please notify the Business Manager to have a new contract drafted. We want to simplify the process as much as possible, so contracts have been worded as ongoing agreements. Contracts remain in effect until either party submits a 60-day written cancellation notice. There may be cases where contracts need to be amended due to caseload changes. Helping Hands Therapy will be in contact with the school systems where such is the case.
CONTACT INFORMATION/ WHO TO CONTACT:
Who are my main contacts at Helping Hands Therapy?
School Caseload Coordinator:
schools@helpinghands‐therapy
Fax: 334-624‐3960
Phone: 205-575‐1609, ext. 1
Rehab Manager (scheduling, contracts, clinical resource, quality of therapeutic services questions):
Dana Ramer dana@helpinghands‐therapy.com
Phone: 205/575‐1609 ext. 104
Your Therapists:
Visit www.helpinghands‐therapy.com, About Us‐ Meet Our Team for email, bios, and extensions to company
phone number 205-575‐1609
Accounting/Business Office:
accounts@helpinghands‐therapy.com
Business Manager:
Lisa Smith 205-575‐1609, ext 123
Where do I report questions or concerns about individual therapists?
Please contact Rehab Manager
Where do I report questions or concerns about therapy needs of individual students?
Please contact Rehab Manager or School Caseload Coordinator
Where do I report questions or concerns about scheduling?
Please contact Rehab Manager
Where do I report questions or concerns about invoices?
Please contact Accounts@helpinghands‐therapy.com, or Business Manager